Regarding Product Warranty
Nov 6, 2023
Notice Regarding Warranty
This product comes with a product warranty against manufacturing defects under normal conditions of use.
This warranty is provided in addition to the legal rights applicable to you and does not limit these rights.
Furthermore, we do not warrant that the operation of this product will be uninterrupted or error-free.
The warranty period for each model is as follows. The warranty starting date is calculated from the day you first connect this device to the "Sanokuni" app. Please note that if this device is never connected to the "Sanokuni" app, it will not be covered by the warranty.
Furthermore, even if this product is transferred to a third party or a change of user is confirmed, the warranty period will continue starting from the date of the initial connection and will not be reset or extended.
| Model Name | Warranty Period |
|---|---|
| Gakken Otona no Kagaku | 1 year |
| sauna device SHOWDOWN 1 | 6 months |
| sauna device SAWATCH 3 | 1 year |
Conditions for Warranty Application
If a malfunction or defect occurs during the warranty period under normal use in accordance with the operating conditions and precautions described in the "Quick Guide" bundled with the product and the "User Guide" published on the web, we will repair or replace it free of charge at our discretion.
Exclusions from Warranty Coverage
In the following cases, the product may not be covered by the warranty even within the warranty period.
- Malfunctions or defects resulting from use that does not follow the operating conditions and precautions described in the "Quick Guide" bundled with the product and the "User Guide" published on the web, or from use in environments that deviate from them.
- Leaving the device in a high-temperature environment for a long time, or bringing it into the sauna without wearing it.
- Malfunctions or damage caused by using the device with an inappropriate voltage or power supply.
- Malfunctions due to dropping, impact, exposure to water (beyond specifications), etc.
- Modification, disassembly, or unauthorized repairs.
- Wear and tear, deterioration, or changes in appearance (scratches, discoloration, etc.) from normal use.
- Malfunctions due to force majeure (fire, earthquake, flood damage, etc.).
- Loss or recovery of data collected by this device.
- Other cases where we reasonably determine that the warranty does not apply.
About the Battery
The battery built into this product is a consumable item.
Decline in battery performance due to normal use is not covered by the warranty.
However, this does not apply in cases recognized as initial defects.
Scope of Warranty
Repaired or replaced products shall inherit the remaining period of the original warranty, and no new warranty period will commence.
How to Claim Warranty
If you wish to request a repair or replacement, please contact us from the "Sanokuni" app via "Settings" -> "Contact".
To provide warranty service, you may be requested to present proof of purchase (such as a receipt) that confirms the purchase date.
About Data
We do not guarantee the accuracy, completeness, continuous acquisition, or loss of data acquired and saved by this product.
Limitation of Liability
Except in cases of willful misconduct or gross negligence by us, we shall not be liable for any indirect, special, incidental, or consequential damages (including lost profits, loss of data, etc.) arising from or in connection with the use of or inability to use this product.
Changes to the Provisions
These warranty provisions are subject to change without notice. The updated content shall become effective once posted on our website or within the app.
Support / Inquiry
Please issue a Support ID and make an inquiry from the "Inquiry" section in the "Sanokuni App".